What were they thinking?

Watching the video of a passenger been randomly dragged of a United Airlines flight I was literally shell-shocked. Shocked how they treated the poor man and for the record he is a Doctor by trade not a madman who went crazy mid-flight. He was chosen, as they needed the space, as they were over-booked!!! Shocked too in the age of ‘live’ broadcast what was the staff thinking? It’s a PR nightmare and I find it amazing that brands invest millions in marketing campaigns but how much staff get trained in dealing with customers? I reckon looking at this, nothing. I bet they now wish they had a time machine and could turn back the clock.

A Familiar Story Well Played

Spotted this little spot, really charming little film - that feeling of been rewarded as a kid, the butterflies you get in your tummy, they linked that to the NZ Lotto of winning it and the fact that they sponsor kids sports in NZ. I must say this spot is really well written and the cast of the kid, with the shot of his face at the end - is genius- nice work all round, well played, shame I can't say the same for my football team, West Ham, hey ho.

Real Time Mobile Data - Mind Blowing

Here's a great little site that shows in real time mobile app and mobile web usage - every second, 24/7. Great to share with anyone client or agency side who still doubts the importance of leading with mobile. View Live Here

Tech Wearables In Sport That Can Make A Difference

I have blogged on here before about IoT especially on the subject of sport apparel for athletes. As a keen runner and swimmer I know what it is like, how can you improve on your PB or performance? I have in the past also been very critical of some IoT in sports and viewed many as a gimmick or developing for tech sake without really thinking about the athlete. One thing, that all of us are aware as athletes is cramping and if you have ever experienced it while competing it can be incredible painful and very frustrating. (I once cramped out in the open sea while 6 foot waves came rolling in, not a very nice experience I still get flash backs) Now here’s something that caught my eye and could be useful in detailing and monitoring cramping and they do this by analysing.... your sweat.

The team at Kenzen have created ECHO H2, a wearable that includes two components: a hardware-based continuous sports monitor, and the flexible H2 Smart Patch. ECHO is based on groundbreaking technology developed for aerospace and medical research in Switzerland. This rechargeable device combines a number of sensor technologies and algorithms that provide real-time feedback on sports performance and vitals.

ECHO captures previously inaccessible measurements like skin conductivity and 3D motion. H2 is a disposable adhesive patch that, when connected to the ECHO monitor, enables wearers to monitor hydration, lactic acid and calorie levels using sweat analysis. It can be worn on the calf or abdomen for up to one week. A corresponding app enables the user to monitor levels and export data to other fitness apps.

Now that’s something that could be very useful as in the past much of this data had to then go off to labs for tests, this IoT wearable saves a lot of running around ☺ and can tell you pretty straight away. Nice

Mobile before and after shot

Isn't this a wonderful shot? A before and after photo of the iPhone, at first glance as a creative art director I admire the simplicity and clean interface of the iPhones compared of old, but something also struck me looking at this photo, they look rather boring and bland compared to the old versions, they looked like fun where as the new ones look a bit soulless. Where everyone copied Apple, they all now look like iPhones. No personality, same same which in marketing terms isn't a good thing to be labelled with. I understand it's the functionality that is what is going to set it apart but from a brand perspective you need to develop a creative strategy that tells the story of the phone, give it some personality, a human touch, that's what then set's them apart. Currently I couldn't tell the difference between a branded or content piece if it's from Samsung or Apple. Time to stand for something and stand out from the crowd me thinks in marketing terms.

The science and art of shopping

Marketing - Dress to impress

It still amazes me how as marketeers we invest thousands upon thousands of money into various marketing from data research, customer journeys, marketing campaigns, apps, PR, packaging, and shinny new platforms based content, and still as marketing directors we forget the basics of what we were taught when we did our marketing degree which is; when selling your product your customer has to be amazed visually or emotionally or in the case of clothing you look amazing wearing it. Yes I know we're not all size 10 models, but there's things we can do that can make us all look good. The brand sells itself when worn, Lacoste is a fine example in clothing and in-store experience. You build an appealing brand. Steve Jobs understood this basic principle too of marketing when launching Apple products (Just looking at the products you would get goose bumps, so why do so many major brands miss this?) Again I believe they operate in silos and for that the whole customer experience is a bit of a let down. Here’s a great example of not truly understanding your customer, this blogger has shown how major retailers have missed the mark. Fitting rooms should have flattering light and pleasing colours that make the clothes look good but Russian blogger Inna visited dressing rooms in 11 different stores and found they often fail to flatter.

Inna visited clothing stores such as H&M, Mango and Zara and compared her before shot, taken with home lighting, to the shots taken in each room. And even though she was wearing the same clothes, and shot the pictures with the same phone, the lighting and background changed her appearance alot from shot to shot.

So what did Inna conclude based on her research? Brighter lights are more flattering, and red used right will really make you stand out, but a dark dressing room can ruin an otherwise good shopping trip. It might make you look moody but you’ll look drab.

Basic stuff right, and you don’t need to invest in thousands of pounds in research to understand that principle. So next time you are planning your next marketing campaign think about the whole customer experience, not just online but when they enter the store, talk to retail staff, go and visit and see for yourself if you have to, be honest with yourself, if it's not great get them involved, the outcome will be much more appealing for you and your customers.