Stuff I like and think are worth sharing in the comms industry #creative #marketing #digital #social #mobile #business #advertising #innovation #integration - all opinions are mine and nothing to do with my employer.
Tuesday, April 11, 2017
What were they thinking?
Watching the video of a passenger been randomly dragged of a United Airlines flight I was literally shell-shocked. Shocked how they treated the poor man and for the record he is a Doctor by trade not a madman who went crazy mid-flight. He was chosen, as they needed the space, as they were over-booked!!! Shocked too in the age of ‘live’ broadcast what was the staff thinking? It’s a PR nightmare and I find it amazing that brands invest millions in marketing campaigns but how much staff get trained in dealing with customers? I reckon looking at this, nothing. I bet they now wish they had a time machine and could turn back the clock.