Marketing Murmur #7 Mind Boggling Alibaba Stats

Keep saying that all departments from within agencies and companies have to come together as one; yes that includes marketing bods meeting IT geeks. Only then can we really have joined up customer experiences. We need to get that infrastructure in place with people working and talking as one. For many in agencies and even clients, dismiss eCommerce as it doesn't fall under their remit so it then takes a back seat when it comes to any form of connected marketing. It must be at the centre of any comms as it's central to the customer interaction from searching through to buying. Just hearing Alibaba's Single's Day on how much was spent on their platforms, is truly staggering.

Marketing - Dress to impress

It still amazes me how as marketeers we invest thousands upon thousands of money into various marketing from data research, customer journeys, marketing campaigns, apps, PR, packaging, and shinny new platforms based content, and still as marketing directors we forget the basics of what we were taught when we did our marketing degree which is; when selling your product your customer has to be amazed visually or emotionally or in the case of clothing you look amazing wearing it. Yes I know we're not all size 10 models, but there's things we can do that can make us all look good. The brand sells itself when worn, Lacoste is a fine example in clothing and in-store experience. You build an appealing brand. Steve Jobs understood this basic principle too of marketing when launching Apple products (Just looking at the products you would get goose bumps, so why do so many major brands miss this?) Again I believe they operate in silos and for that the whole customer experience is a bit of a let down. Here’s a great example of not truly understanding your customer, this blogger has shown how major retailers have missed the mark. Fitting rooms should have flattering light and pleasing colours that make the clothes look good but Russian blogger Inna visited dressing rooms in 11 different stores and found they often fail to flatter.

Inna visited clothing stores such as H&M, Mango and Zara and compared her before shot, taken with home lighting, to the shots taken in each room. And even though she was wearing the same clothes, and shot the pictures with the same phone, the lighting and background changed her appearance alot from shot to shot.

So what did Inna conclude based on her research? Brighter lights are more flattering, and red used right will really make you stand out, but a dark dressing room can ruin an otherwise good shopping trip. It might make you look moody but you’ll look drab.

Basic stuff right, and you don’t need to invest in thousands of pounds in research to understand that principle. So next time you are planning your next marketing campaign think about the whole customer experience, not just online but when they enter the store, talk to retail staff, go and visit and see for yourself if you have to, be honest with yourself, if it's not great get them involved, the outcome will be much more appealing for you and your customers.

There's More Pop -Ups In-store From Amazon

The march continues in owning the shopping experience from Amazon, according to Business Insider, the tech giant has a master plan to open even more pop-up stores in the coming year, they are keen in particularly to showcase its Echo speakers and other devices and hardware like; Kindles and Fire TV. You could be looking at over 100 pop-up stores in the coming months, as the e-retailer is reportedly putting up one almost every week across the US. They are keen to stress though just because Amazon is expanding its physical presence it doesn't mean it's focusing more on bricks-and-mortar shops. Having said that, apparently, these pop-ups are there to give potential customers a chance to play and interact with the products to then drive up their sales online, so surely the increase will continue. We all know this is the best retail strategy for any brand worth their salt that they have a fully integrated experience. Let's see how this shakes up and maybe what partnerships could evolve for big brands on the high street.

Innovation and creativity all under one house

Lovely piece here from HAKUHODO Kettle Tokyo, in the fact they took a simple obvious idea for moving house and did something completely left-field - a very sweet and powerful eco-social experiment. Tapping into something that people care about and turned it on its head. With the behind the scene builds which puts it all into context this makes for a very watchable piece of content, that's so good on all fronts. Hat tip. I wish I done.

Power of Instagram

This made me laugh - thanks Kevin Morris for sharing, amazing in that we all get it, and it goes to show the power of social media and our addiction to our mobile phones - sharing experiences through the lens of your phone.

North Face Instore Experience

"Never Stop Exploring." so says the campaign line from North Face, by putting this to the test, South Korean agency Innored came up with this very clever idea with this in-store experience. Unsuspecting customers at this pop-up North Face store were startled when the floor below them slowly began to disappear, and they were forced to grab on to the walls, which happened to have rock-climbing holds attached to them. Then, a perfect North Face item descends from the heavens, just out of their reach, and a 30-second timer appears. Lovely connected interactive story.