Very Krafty

Towards the end of last year, Kraft decided to renove all articial flavours, perservatives and dyes from its popular Macaroni and Cheese product. But when Kraft informed its customers of the imminent change, it was met with strong resistance. Social media lit up with moans and complaints from fans saying they will stop eating the product if they change. Now for the Krafty bit; with advice from their agency CP&B - their response? Don't tell them!! So what did they do? So for 3 months around the end of 2015, Kraft quietly started selling the new product in the old packaging, and the changes was only announced in very small type on the packs. Kraft sold 50 million boxes, which is standard in 3 months, so no complaints, they then launched the campaign' We'd invite you to try it, but you already have' - the whole idea was don't advertise (How ironic coming from an ad agency) That’s what you call real problem solving in marketing - not trying to over analysis, or use tech for tech sake, or do a big old production number – it just comes down to one thing; smart thinking.